Privacy Policy

1. General information 

This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services. 

We’ll tell you:- 

·Why we are able to process your information 

·What purpose we are processing it for 

·Whether you have to provide it to us 

·How long we store it for 

·Whether there are other recipients of your personal information 

·Whether we intend to transfer it to another country, and 

·Whether we do automated decision-making or profiling. 

2. Controller’s contact details

Carlin Ltd is the controller for the personal information we process There are many ways you can contact us, including by phone, email, direct messaging and post. 

Our postal address: 

Carlin Ltd. 

12 Barberry Drive,

Totton,

Southampton

So40 8XY

Telephone number: 023 8039 6646 

For general contact please use the contact page of our website

3. How do we get information? 

Most of the personal information we process is provided to us directly by you for one of the following reasons:- 

·You have made an information request to us 

·You have requested further information relating to our products and services 

·You are representing your organisation 

·You have made an enquiry or complaint to us

We also receive personal information indirectly, in the following scenarios:- 

·An employee of ours gives your contact details as an emergency contact or a referee 

·Whistle-blowers include information about you in their reporting to us 

4. Your data protection rights 

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. 

·Your right of access 

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here 

·Your right to rectification 

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here 

·Your right to erasure 

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here 

·Your right to restriction of processing You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here 

·Your right to object to processing You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here 

·Your right to data portability This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here 

You are not required to pay any charge for exercising your rights. 

We have one month to respond to you. Please contact us at dataprotection@carlinltd.co.ukif you wish to make a request, or contact us on 023 8039 6646

5. Automated Decision-making 

Carlin Ltd do not use automated tools to make decisions about people. 

6. Sharing your information 

We will not share your information with any third parties for the purposes of direct marketing. We may use data processors who are third parties who provide elements of services for us. Where this is required, we have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. In some circumstances we may be legally obliged to share information, however we will satisfy ourselves that we have a lawful basis on which to share the information. We will document our decision making and satisfy ourselves we have a legal basis on which to share the information. 

7. Data retention periods

Carlin Ltd. will only keep your personal data as long as it is necessary to complete the purposes for which your data is collected; in order to represent the legitimate interests of Carlin Ltd. and as long as we are legally obliged to do so. 

8. International transfers 

Carlin Ltd do not store or transfer your personal data outside the European Economic Area (EEA). 

9. Data Security 

Carlin Ltd. have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, nor altered or disclosed. 

Procedures have been put in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Agents, contractors and clients may have limited access to your personal data and then on a restricted basis as a Data Processor with the express agreement of Carlin as the Data Controller (see Item 6. above) 

10. Cookie policy 

Carlin Ltd do use cookies to provide you with tailored information when visiting the Company website. A cookie is an element of data the website will send to your browser, which will then be stored on your computer. This element of data is a piece of text and not a program which can only be accessed by the organisation sending the relevant cookie. No personal information such as email addresses or other information about you can be collected. 

11.Links to other websites 

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit. 

12. Social Media 

Carlin Ltd use the following Social Media platforms: Instagram, Facebook, Twitter and LinkedIn. If you send us a private or direct message via Social Media, it will not be shared with any other organisations. 

The access to Carlin Ltd social media accounts is strictly controlled to key members of staff, with access permissions regularly reviewed. Any information you send us via direct messaging will only be retained and used in line with our data protection policy, which is fully compliant with the Data Protection Act of 2018. 

13. Your right to complain 

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at dataprotection@carlinltd.co.ukand we’ll respond. If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner’s Office as follows:- https://ico.org.uk/make-a-complaint/ 

14.Changes to this privacy notice 

We keep our privacy notice under regular review to make sure it is up to date and accurate. 

15.Children’s information

We do not provide services directly to children or proactively collect their personal information