Health and Safety Consultants, Safety Advisors, Training and Compliance 01794 330925
Health and Safety Consultants, Safety Advisors, Training and Compliance 01794 330925
Terms and Conditions for Course Bookings
Bookings are made subject to the following terms and conditions as set out below:
1. Course Bookings
Course enquiries can be made by email, post, telephone or via our website, although to book onto a course, subject to availability, you must submit a completed booking form. All bookings will be confirmed by email.
2. Payment by Individuals
Our standard payment terms require:
Balance to be paid at least 14 days prior to the course start date or the full amount to be paid at the time of booking if within 14 days.
Payment can be made by credit/debit card, cheque or BACS.
Carlin Ltd reserves the right to cancel your course booking should payment not be received by the required due date.
If payment issues arise, we urge you to contact us as soon as possible to discuss your options. You will not be able to attend the course if any fees remain unpaid by the start of the course.
3. Payment by An Employer or Third Party
Carlin Ltd can request payment for the course from a third party, such as an employer on your behalf. This can be a limited company, charity or local authority. Subject to a booking form being submitted, an order being raised and the credit standing of the third party we will:
In either case we shall inform you what action is required. The third party’s details should be provided in the booking form.
4. Payment by Enhanced Learning Credits (ELC) - Available To MoD Personnel
You should check availability of your chosen course and request a place be reserved prior to submitting your claim with the Enhanced Learning Credits Administration Services (ELCAS).
As soon as you have received your Claim Authorisation Note (CAN) you must forward this to us at your earliest convenience and pay the personal contribution specified on the CAN. Under the terms of the ELC scheme we can only confirm your place once you have presented your CAN and paid your contribution. For further details on the claims process please contact us or refer to your Education Office.
5. Transferring your Course Booking
Should circumstances mean that you need to transfer to another course the following charges will apply, dependent on the notice given:
6. Cancellations
Should circumstances mean that you must cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
- More than 28 days prior to the course start date – no charge
- 27 to 15 days prior to the course start date – 50% of the course fee
- 14 days or less prior to the course start date – full fee
If you have previously transferred your course from an alternative date and now wish to cancel altogether there will be a 25% administration fee payable, further to the charges listed above.
Cancellation must be confirmed in writing by post or email and received by the due date.
7. Failure to Attend/Complete a Course
If you do not attend a course or fail to complete the course in full, the full course fee remains payable and non-refundable.
8. Late Arrivals/Missed Sessions/Conduct
If you arrive late for a course or are absent from any session, Carlin Ltd reserve the right to mark you as failed. To conform with the requirements for regulated qualifications, attendance at all sessions is mandatory so it will be deemed that you have not met the assessment criteria if sessions are missed.
If your behaviour whilst attending a course is deemed as inappropriate, including threatening behaviour, bullying, racial or sexual harassment or generally disruptive to other delegates, you will be asked to leave the course.
In all such cases, whether a classroom-based course or distance learning, the full course fee remains payable.
9. Certification
Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees.
10. Cancellation by Carlin Ltd
On occasions, unforeseen circumstances may require Carlin Ltd to cancel a course or move to an alternative venue. In such circumstances you will be given as much notice as possible and the option to transfer to another course or request a full refund of fees paid.
11. Coronavirus
Under the current guidance and legislation with regards to the Coronavirus pandemic, Carlin Ltd must abide by any Government announcement made. This may result in courses being cancelled with short notice, moved to an alternative venue or being operated via Distance Learning where applicable. In this instance you have the option to cancel your booking or to transfer to a later course, subject to availability. Under these circumstances there will be no transfer or cancellation charges applied.
If you are unable to attend or complete a course due to testing positive for the virus or having to self-isolate, you must inform us of this as soon as possible and must not attend the course. You will be asked to provide evidence of your test or self-isolation notice for any transfer or cancellation fees to be waived.
Terms and Conditions for Product Purchases
All orders are accepted with the full understanding of the following terms and conditions which shall apply to all sales of goods by Carlin Ltd without exception. Any previous terms and conditions set out by Carlin Ltd have now been surpassed by what is set out in these terms and conditions:
1. These terms and conditions are those referred to on any Carlin Ltd quotation, invoice or other Carlin Ltd literature and command the supply of goods sold by Carlin Ltd (Reg in England 12396641). The following Reservation of Titles shall apply throughout these terms and conditions:
· "We", "Us" and "Our" refer to Carlin Ltd.
· "You", "Your" and "The Buyer" may refer to any customer of Carlin Ltd.
· "The Goods" means the items / products supplied by Carlin Ltd to the customer.
· "Delivery" and "Carriage" means the delivery of the goods supplied by Carlin Ltd to the address and authorised contact name / number given by the customer when placing the order.
· "Payment" and "Full Payment" means the total amount on the invoice receipt including any VAT, delivery or any extra surcharges.
· Title to any goods/services supplied shall remain vested in Carlin Ltd and shall not pass to (the buyer) until the purchase price for the goods has been paid in full and received by the bankers of Carlin Ltd.
Prices quoted on our website show exclusive and inclusive VAT amounts which shall be due at the rate ruling on the date of the invoice. The total amount of VAT within the order will be displayed on the invoice receipt which will either be emailed or posted depending on how the order is placed. Carlin Ltd VAT Registration number is 367572559.
2. Pricing of goods will be those displayed on our website at the time of when the order is placed through our website or telephoned through in direct relation to our website. We have endeavoured to ensure that any prices displayed on our website are fully up to date. However, we reserve the right to alter any information or prices at any time without prior notice. Every item on our website will be accompanied with an appropriate description and by a representative image. Our images are for illustration purposes only and may vary from the item, but the model details and descriptions are correct. In some cases, the product may vary from the image displayed where the manufacturer has updated the packaging or improved the look of the product without informing us.
3. Credit accounts are due nett monthly. This is unless other payment terms have been formally agreed in writing. We may ask for trade, bank or personal references if required when setting up a credit account for you. We reserve the right to suspend credit facilities should payments not be made within the agreed credit period. If non-payment of monies owed by you extends into a second month, you will be liable for legal recovery costs of the monies owed plus interest (which will rule at 5% monthly of the total monies owed outside the agreed credit terms). Carlin Ltd will not pass ownership of goods until payment has been received in full by our bankers. For non-credit account payments, we must receive full payment for the order before the order is despatched.
4. Delivery for bulkier items and for delivery to non-UK mainland destinations, delivery surcharges may occur. Customers will however always be notified of this prior to dispatch. If the customer does not agree to the surcharges quoted, then the order will be cancelled, and a full refund will be applied.
5. In the unlikely event of non-delivery whereby you have not received all of your goods ordered with us within 7 working days, please notify us immediately.
6. Any damaged goods or shortages should be notified with our driver / carrier. The delivery note or driver epod should be marked as "goods damaged" next to your signature and notice given to us in writing within 24 hours of receiving the goods.
7. Any cancellation or return of goods can be affected with prior written consent by emailing us at info@carlinltd.co.uk or by telephoning us on 023 80396646. Where such consent is given by us it is on the proviso that goods are returned in the original packaging, not used and in a fully re-saleable condition. If goods reach you in an unusable condition, we will arrange to have them collected. Once deemed unusable on return to us, we will reimburse you immediately. If the item(s) are cancelled / returned outside of a 14-day cooling off period from receipt, then we reserve the right to charge a 20% restocking fee. This does not, however, apply for business-to-business transactions as stated by the Consumer Contracts Regulations. Any carriage costs, if orders are executed correctly but subsequently returned, are chargeable to the customer. When returning items or when we are collecting items, said items must be packaged as well as possible to ensure no damages in transit. Where possible images should be taken prior to transit.
8. Any warranty repairs can be affected by calling or emailing us for any tools/items purchased from Carlin Ltd only and by giving us the details. Depending on the manufacturer of the tool/item that is not working, the customer maybe asked to return it to us where it will be dealt with accordingly (repaired or replaced depending upon the warranty) and then returned to the customer. Usually any item/s that are shipped to a non-UK mainland address will still be covered under UK warranty but it is the customer's responsibility to arrange all freight returns and collections.
9. The buyer shall be responsible for ensuring the accuracy of the terms of any order placed with us.
10. Whilst we work hard to ensure availability of stock is consistently high, should we have insufficient stock to complete your order we will always attempt to deliver another substitute product of an equal standard. This will not apply however for all products e.g. powertools, access, storage or other larger items.
11. Carlin Ltd shall not be liable for damage to goods / property or injury to persons resulting from negligent or improper use of products sold by us. Any injury claims as the result of the use of any product purchased via this site are the responsibility of the relevant manufacturer, Carlin Ltd do not manufacture any of the products sold on this site and do not accept any responsibility whatsoever for injury sustained whilst using any of these products. It is our recommendation that you check the safety certificates and safety records of any product you wish to purchase prior to your purchase. If you are in any doubt about how to use any product sold by Carlin Ltd you can request the product user manual or literature. Carlin Ltd takes your safety very seriously and if you have any doubt about the safety of any products sold by us please do not hesitate to let us know.
12. If purchasing dangerous items such as knives or power tools the customer must be at least 18 years of age.
13. Carlin Ltd shall not be liable for any mistranslation(s) that Google or any other translation products may produce.
14. In the event of termination any monies owed to us will become due with immediate effect.
15. In general, if any of these terms and conditions are deemed to be invalid or inappropriate, their use and enforceability will not be affected in any way.
16. There will be no liability to the customer for any loss of profits or contracts of any kind by Carlin Ltd however caused.
17. Whilst Carlin Ltd employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Carlin Ltd will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
18. Once accepted for a credit account the first two orders may be asked to be paid up front.
19. E&EO (errors and omissions excepted).
20. Please see our privacy policy for data protection information.